At Castags, we respect your privacy and are committed to being transparent about how we collect, use, and manage your personal information. This Privacy Policy explains the ways we handle your data when you interact with our website, purchase products, or contact us directly.
We may collect information you provide voluntarily, such as your name, email, shipping address, or phone number when placing orders or signing up for newsletters. We also gather data automatically through website interactions, including device information, browsing patterns, and cookies, to improve your experience. All information collected is used solely to serve your needs and enhance our website functionality.
Personal data is used for order processing, delivery, customer support, and sending relevant updates about products, promotions, or services you’ve opted into. Anonymous or aggregated data helps us understand website performance and user preferences, allowing us to improve site navigation, features, and offerings. We do not sell, rent, or share personal information with third parties for unsolicited marketing.
Our website use cookies to remember user preferences and improve browsing convenience. Cookies may include session identifiers, analytics, and functional features. You can adjust browser settings to block or delete cookies, though certain website functions may be affected. For details, see our Cookies Policy.
We adopt reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. While no method is completely foolproof, we strive to safeguard data using secure servers, encrypted connections, and routine monitoring of security measures.
Castags retains personal information only as long as necessary to fulfil the purposes outlined, comply with legal obligations, or resolve disputes. Non-essential data is anonymized or deleted regularly to reduce storage of unnecessary personal details.
In accordance with the Personal Data (Privacy) Ordinance in Hong Kong, you have the right to access, correct, or request deletion of your personal data held by Castags. You may also opt out of receiving communications at any time by contacting us.
We may update this Privacy Policy to reflect website changes, regulatory updates, or operational improvements. Please check this page periodically for the latest version.
For any questions, requests, or concerns regarding your personal data, email us at info@castags.com. We value your trust and strive to ensure your information is handled with clarity and respect at all times.