Welcome to Castags. These Terms and Conditions outline your rights and responsibilities when using our website, purchasing products, or interacting with our services. By accessing or using this site, you agree to comply with these terms, applicable Hong Kong laws, and the Personal Data (Privacy) Ordinance (PDPO).
You agree to use the Castags website only for lawful purposes. You must not attempt to access unauthorized areas, interfere with website functionality, or engage in actions that could harm other users or the site itself. We reserve the right to restrict or suspend access for users violating these terms.
Castags strives to provide accurate product descriptions, images, and pricing. However, minor errors or updates may occur. All products are subject to availability. We cannot guarantee continuous stock for any item. Product colors may appear slightly different due to display settings.
When placing an order, you confirm that all provided information is accurate. Payment must be completed before shipment. Castags reserves the right to cancel or refuse orders for any reason, including suspected fraudulent activity or incorrect information.
We aim to deliver products within estimated timelines provided at checkout. Delays may occur due to circumstances beyond our control. Castags is not responsible for losses caused by shipping delays, customs procedures, or inaccurate delivery details. Customers are responsible for providing accurate shipping information.
Returns or exchanges are accepted only as specified in our Returns Policy. Items must be returned in their original condition and packaging. Customers are responsible for any shipping costs associated with returns unless otherwise stated. Refunds are processed according to the original payment method.
All content on this website, including images, text, logos, and design, is owned or licensed by Castags. You may not reproduce, distribute, or modify any content without prior written permission. Unauthorized use may result in legal action.
Castags respects your personal information and follows the PDPO requirements. We collect only information necessary for order fulfilment, website improvements, and communication purposes. Data is stored securely and retained only as long as necessary. For more details, please review our Privacy Policy and Cookies Policy.
Castags strives to provide a smooth and reliable online experience. However, we are not liable for indirect losses, interruptions, or damages arising from website use, product availability, or delivery delays. Liability is limited to the purchase value of products acquired through the site.
We may update these Terms and Conditions to reflect operational changes, legal requirements, or website improvements. Users are encouraged to review this page periodically. Continued use of the website constitutes acceptance of any updated terms.
These Terms and Conditions are governed by the laws of Hong Kong. Any disputes arising from the use of this website or transactions with Castags shall be resolved under Hong Kong jurisdiction.
For questions regarding these Terms and Conditions or any website-related inquiries, email us at info@castags.com. We are committed to providing clear guidance and prompt responses to ensure a smooth experience for all users.